Purchasing a home is already hard enough. Finding insurance for it is a whole nother ordeal. However, that does not mean it has to be difficult. At Great Park Insurance, we want you to celebrate your new purchases by finding insurance that makes you feel insured and content. That was exactly the case for Jasmine K., who is a valued member of ours.
Already familiar with Daniel’s (Founder) great customer service, Jasmine had referred several of her loved ones to Great Park Insurance in the past few years. This time around, she was the one who needed assistance. Jasmine was looking to find home insurance and auto insurance. However, she was hesitant. She had just moved to Northern California in the Bay Area and Great Park Insurance was located in Irvine, California. It did not seem likely that she would be able to receive service when she was located hundreds of miles away.
Thankfully, Jasmine decided to call in anyways. Once connected to her risk manager, Victor Tran, she was pleasantly surprised at the reassurance Victor was able to provide on ensuring that they would still be able to service her. As with most small businesses, it can seem that there is a lot on everyone’s plate. Jasmine had a twinge of doubt if Victor could effectively help her as she understood how busy the agency was. Her doubts quickly dissipated as Victor not only went above and beyond to find policies that suited her needs but also made the time to follow up with her to get the policies started on time.
The ability to give that same fantastic customer service rings true for all of our agents. During this process, Victor was out of the office for a few days. However, to ensure that Jasmine would be able to continue her process of submitting the correct information to her lender, Daniel and Stephanie (Account Manager) were able to step in and continue the smooth process. Jasmine was incredibly pleased with how painless the whole journey was to get her a new home and auto policy. She took her satisfaction to Yelp and kindly gave us a glowing review.
Thank you so much, Jasmine! Congratulations on your new home and we hope to continue to be able to service you to the best of our ability. We strive to give this same level of customer service to all of our members and potential new ones as well! Finding insurance can be a daunting task, but it doesn’t have to be with the help of Great Park Insurance.
If you would like to read other of our 500+ yelp reviews, please visit our Yelp page at https://www.yelp.com/biz/great-park-insurance-irvine. For inquiries on starting a quote with us, please visit our website at https://www.greatparkinsurance.com/.